Sarah Cozzini

• Reported financial modeling and reconciliations modeling through SQL.
• Spearheaded the management of over 40 Escrow Officers in West and California markets, proficiently handling both resale and acquisition transactions, contributing to seamless and successful real estate transactions
• Oversaw 150-200+ residential closings per month through escrow closing teams (West Market)
• Directed and ensured the smooth execution of 150-200+ residential closings monthly through effective oversight of escrow closing teams in the West Market, showcasing adept leadership and organizational skills
• Created and managed the Customer Service Center Team.
o Collecting data, reporting information to Upper Management with monthly presentations of growth.
• Managing Flex / Customer Service (CRC) Team
o Monthly 1:1’s
o Weekly Team Meetings with Employee Engagement
o Mid-Year and End of Year Employee Reviews
• Quality Control on products and streamlining processes.
• Training new employees in systems, processes, and best business practices.
• Handling client escalations between sellers, buyers, and agents.
• Managing undisbursed files, stale dated checks, and error funding files.
• Excellent working knowledge in Resware.