Mary-Ann Barone

Professional Experience

Jewish Family and Children Services (JFCS) of the Suncoast-OMAP, Fort Myers, FL
Program Manager March 25, 2024 – March 14, 2025
• Managed the daily operations of various programs to ensure they aligned with the organization's goals and mission. Oversaw the Hub location in Fort Myers and supervised a team of 4-5 staff members, providing leadership and support to the clinical team.
• Delivered direct services to clients, which included intake, assessment, case management, housing support, healthcare navigation, and referrals. Collected, analyzed, and reported program data to monitor progress and demonstrate impact.
• Executed community outreach initiatives to increase awareness of JFCS programs and services, while fostering partnerships to ensure veterans receive essential resources and support. Developed and managed program budgets totaling $3 million, ensuring the responsible use of resources.
• Collaborated with various departments, community partners, and stakeholders to achieve program objectives. Developed and organized programs, educational groups, and outreach initiatives for seniors. Guided team members on effective productivity strategies to help them meet challenging goals.
• Regularly met with project stakeholders to evaluate progress and make necessary adjustments. Formed teams to accomplish project goals across multiple initiatives. I am engaged in pilot testing and updated programs based on feedback and outcomes.
• Established and managed logistics workflows, procedures, and reports. Assessed employee performance and provided constructive feedback to enhance skills. Maintained a professional demeanor while addressing dissatisfied or angry customers.
• Improved staffing during busy periods by creating employee schedules and closely monitoring absenteeism. Maintained positive customer relations by directly addressing issues and implementing effective corrective actions. Recruited, interviewed, and hired employees while implementing a mentoring program to promote positive feedback and engagement.

Lead Case Manager-OMAP February 27, 2023 – March 24, 2024
• I processed and approved Temporary Financial Aid (TFA) for veterans who need financial assistance with move-in expenses, utility deposits, housing items, and other costs. Additionally, I assisted in overseeing the operations of the
• Fort Myers office.
• I trained new case managers across four counties and supervised four case managers. I ensured that records and services complied with SSVF policies, including regulatory and funding source requirements.
• I fostered positive relationships with program clients, Volunteers of America staff, the Veterans Administration, and all community service agencies. I created Housing Stabilization Plans aligned with the client's goals to facilitate the fulfillment of their plans.

Key responsibilities included:

 Providing resource information and tailored case planning for participants with physical or mental impairments.
 Maintaining individual files for each participant that include all SSVF eligibility information, as well as short- and long-term plans designed to promote and enhance self-sufficiency.
 Assisting clients in navigating housing options, legal services, and public benefits to help them access valuable resources.
 Documenting progress and assistance in overcoming obstacles to achieve set goals.
 Ensuring routine documentation of coordination and follow-up in all areas.
 Creating and maintaining case management files that encompass personal information, and educational and job skills for short-term and long-term plans for achieving self-sufficiency.
 Documenting the outcomes of all referrals to external agencies and tracking participants' progress, including efforts to overcome challenges in reaching their goals.
 Serving as a liaison between clients and community service agencies to address client needs.
 Informing management of potential workflow issues and resource requirements to meet performance standards.
 Committing to continuous learning to enhance both technical and interpersonal skills.
 Collaborated with physicians, social workers, activity therapists, nutritionists, and case managers to create and implement individualized care plans. I documented patient interactions and interventions in electronic charting systems.
 Monitored clients' progress and tracked the services provided to facilitate crisis interventions.
 Conducting outreach activities to engage local stakeholders in programs.
 Participating in community events to promote services and connect with the public.

Case Manager-OMAP February 27, 2023 – February 14, 2024
• Maintain positive relationships with clients, Volunteers of America staff, the Veterans Administration, and community service agencies.
• Create a Housing Stabilization Plan aligned with client goals.
• Provide resources and case planning for participants with physical or mental impairments.
• Keep detailed files on each participant, including SSVF eligibility and self-sufficiency plans.
• Assist clients in accessing housing, legal services, and public benefits.
• Document progress and help clients overcome obstacles to achieve goals.
• Maintain case management files that track personal information and referral outcomes.
• Act as a liaison between clients and community service agencies.
• Alert management to workflow issues and resource needs.
• Continuously improving technical and interpersonal skills.
• Collaborate with medical professionals to develop individualized care plans and document interactions.
• Monitor client progress and provide necessary crisis interventions.
• Engage local stakeholders through outreach activities and promote services at community events.

The Salvation Army, Fort Myers, FL
Program Manager January 3, 2022 - May 6, 2022
• Supervised and supported social services staff, including case managers and resident assistants.
• Coordinated staff orientation, development, and training for new and current employees.
• Provided direct supervision and regularly updated procedure manual for Family Services staff.
• Maintained 24-hour availability for emergencies and consultations via cell phone.
• Collaborated with the Director of Business to ensure timely submission of statistical information.
• Completed weekly stat sheets and monthly reports for the department.
• Ensured the proper use of external databases and electronic systems, including HMIS, as well as internal Salvation Army systems.
• Enforced progressive discipline based on Salvation Army policies and procedures for all residential staff.
• Coached team members on productivity strategies to achieve challenging goals.
• Met regularly with project stakeholders to assess progress and make necessary adjustments.
• Addressed and resolved technical, financial, and operational concerns by collaborating with team members and directors.
• Participated in the vendor selection and management process for program initiatives.
• Demonstrated strong writing and presentation skills to develop briefs, memoranda, and analytical reports for clients.
• Managed and supervised administrative and daily program operations in compliance with policies and regulations.
• Recruited, interviewed, and hired employees, implementing a mentoring program to promote positive feedback and engagement.
• Closed locations and monitored shift changes to uphold successful operational strategies and maximize business success.

Lead Case Worker August 30, 2021-January 3, 2022
• Supervised social services staff, including case managers and resident assistants.
• Coordinated staff orientation, development, and training for new and existing employees.
• Updated the procedure manual for Family Services staff and provided direct supervision.
• Available 24/7 for emergencies and consultations via cell phone.
• collaborated with the Director of Business for timely statistical submissions.
• Completed weekly stats and monthly reports for the department.
• Ensured proper use of HMIS and internal Salvation Army systems.
• Enforced progressive discipline and coached staff on productivity strategies.
• Met with project stakeholders to assess progress and adjustments.
• Resolved technical, financial, and operational concerns with team members.
• Involved in vendor selection and management for program initiatives.
• Developed briefs and reports for clients, showcasing strong writing and presentation skills.
• Managed daily program operations in compliance with policies and regulations.
• Recruited and hired staff, implementing a mentoring program to encourage engagement.

Case Worker February 12, 2021-August 30, 2021
• I interviewed clients to assess their needs and developed action plans to improve their well-being. I scheduled regular follow-ups to evaluate progress and identify any additional needs. I reviewed and adjusted plans as family circumstances changed, working closely with families to help them understand how to maximize their potential. I advocated for management support regarding any recommended changes that affect a household's case.
• I evaluated everyone’s situation on a case-by-case basis, ensuring that all treatment or service plans were tailored to meet each client's unique needs. Throughout the process, I maintained a high level of client confidentiality, adhering to strict guidelines and recommendations.

Nova Southeastern University, Fort Lauderdale, FL
Clinical Administration January 2018 - November 2020
• Advised and assisted students with the credentialing process for clinical sites nationwide.
• Coordinated the clinical placement and clearance of students for their clinical rotations.
• Organized and maintained compliance regarding student medical records and evaluations.
• Monitored and tracked student clinical performance.
• Managed and maintained records of students' immunizations, background checks, and drug tests.
• Prepared weekly department reports to meet program and accreditation requirements.
• Maintained and updated databases and third-party portal systems.
• Responded to hospitals' requests for information, ensuring that data was released appropriately according to policy.
• Prioritized and efficiently managed students' hospital rotation requirements.
• Assisted in implementing program workshops and training sessions.
• Welcomed and assisted applicants and physicians visiting the Anesthesia Department.
• Provided general support for events, such as ceremonies, open houses, and program accreditation activities.
• Resolved issues related to office equipment.
• Managed office supplies, including ordering, inventory, receiving orders, and distribution.
Senior Admissions Representative and Quality Controller January 2013 – January 2018
• Advised and assisted students with the credentialing process for clinical sites across the country.
• Coordinated the clinical placement and clearance of students for their clinical rotations.
• Organized and maintained compliance with student medical records and evaluations.
• Tracked students' clinical performances.
• Managed and maintained records of students' immunizations, background checks, and drug tests.
• Compiled weekly departmental reports to meet program and accreditation requirements.
• Maintained and updated databases and third-party portal systems.
• Responded to hospital requests for information and released information according to policy.
• Ensured that students' hospital rotation requirements were prioritized efficiently and accurately.
• Assisted in the implementation of program workshops and training sessions.
• Welcomed and assisted applicants and physicians touring the Anesthesia Department.
• Provided general event support for ceremonies, open houses, and program accreditation activities.
• Resolved issues with office equipment.
• Managed office supplies, including ordering, inventory, receiving orders, and distribution.

Education

Graduate Certificate in Accounting, Southern New Hampshire University, July 2020
Master of Science in Operations and Project Management, Southern New Hampshire University, April 2017
Bachelor of Science in Marketing, Johnson and Wales University, North Miami, FL, February 2015

Certificate

Mobile Notary Public

Skills

● Operational Oversight
● Strong Computer Literacy
● Project Coordination
● Self-Motivated Professional
● Attentive Listening Ability
● Strong Work Ethic
● Strategic Decision Making
● Precision-Driven
● Collaborative Decision-Making
● Performance Evaluation
● Data Interpretation
● Revenue growth
● Team development
● Onboarding and training
● Documentation proficiency
● Resource management
● Relationship building
● Quality assurance evaluation
● Data collection & research
● Partnership development
● Scheduling and planning
● Program leadership
● Quality control
● Flexible and adaptable
● Effective negotiations
● Problem-solving
● Stakeholder management
● Process improvement
● Community Outreach
● Critical thinking
● Customer service
● Vendor relationship management
● Verbal and written communication