Kaia Marr

Kaia Marr

Fredericksburg, VA 22405

(540)-273-6879

kaiarae0804@gmail.com

EXPERIENCE

Country Cookin, Fredericksburg VA - Server Promoted to Assistant Manager

March 2016 - March 2018

●     Managed front-of-house staff, created employee schedules, and ensured smooth daily operations, including opening and closing duties.

●     Trained and supervised employees, upheld food service standards, and maintained a clean and welcoming environment.

●     Handled cash operations: balanced tills, performed bank deposits, and ensured financial accuracy and accountability.

●     Provided excellent customer service by resolving concerns promptly and maintaining a positive guest experience.

●     Initially hired as a host; promoted to server within two months due to performance and professionalism then promoted to Manager within a year.

●     Seated guests, assisted with food service, and worked collaboratively with team members to support busy shifts.

●     Recognized for strong communication skills, attention to detail, and a proactive approach to team support.

Wawa, Fredericksburg VA - Customer Service Associate

May 2018 - January 2019

●     Operated deli station during high-volume periods, preparing food quickly and accurately while maintaining quality standards.

●     Supported overall store presentation and cleanliness, ensuring a welcoming environment for customers.

●     Assisted with inventory restocking and monitored product freshness and compliance with safety standards.

●     Completed assigned tasks efficiently and accurately, contributing to smooth daily operations and customer satisfaction.

●     Collaborated with team members to maintain a fast-paced, customer-focused work environment.

GEICO, Fredericksburg VA - Insurance Claims Adjuster & Licensed Sales Agent

●     Managed insurance claims and sales inquiries in a high-volume call center environment, consistently meeting performance metrics.

●     Delivered excellent customer service by navigating complex situations with professionalism, empathy, and efficiency.

●     Demonstrated strong multitasking abilities while documenting claims, processing policy changes, and providing real-time support.

●     Utilized conflict resolution and de-escalation techniques to address customer concerns and resolve issues effectively.

●     Developed expertise in policy coverage, claims investigation, and regulatory compliance, requiring high attention to detail and accuracy.

●     Maintained active insurance licenses and adhered to industry and company standards for customer service and ethical sales.

MMA Abberly Waterstone, Stafford VA - Leasing Agent

March 2021 - August 2021

Experienced and customer-focused Leasing Agent with a strong background in property management, tenant relations, and real estate leasing. Skilled in guiding prospective tenants through the leasing process from initial contact to lease signing. Proven ability to meet occupancy goals, conduct property tours, process applications, and maintain positive relationships with residents. Adept at managing inquiries, showcasing available units, and utilizing CRM/property management software (such as Yardi, AppFolio, or RealPage). Known for professionalism, attention to detail, and delivering high levels of customer service.

Key Responsibilities:

●     Greeted and assisted prospective tenants, conducted property tours, and effectively communicated property features and leasing terms.

●     Processed rental applications, ran background and credit checks, and ensured timely lease execution.

●     Maintained accurate records of occupancy, leasing activity, and compliance with Fair Housing laws.

●     Handled resident inquiries, coordinated move-ins and move-outs, and supported property managers in day-to-day operations.

●     Developed and implemented marketing strategies to increase property visibility and drive leasing traffic.

Key Skills:

●     Lease negotiations

●     Tenant screening

●     Property tours & marketing

●     Customer service excellence

●     Rent collection & reporting

●     CRM/Property Management Software (e.g., Yardi, AppFolio)

●     Fair Housing compliance

Interstate Batteries, Fredericksburg, VA - Office Manager

August 2021 – Present

As the office manager for a busy battery business, I oversee essential administrative and financial operations that keep the business running smoothly. My responsibilities include:
- Managing collections and directing incoming funds to appropriate accounts
- Reviewing, organizing, and maintaining essential business paperwork
- Handling end-of-month billing and reconciliation
- Creating, sending, and reviewing invoices for accuracy and completeness
- Responding to customer and vendor inquiries related to billing and payments
- Utilizing Microsoft Excel, Outlook, and Word to track finances and streamline operations

EDUCATION

King George High School, King George VA — Advanced Diploma

August 2014 - May 2017

Germanna Community College, Fredericksburg VA — General Studies

January 2018 - May 2018

REFERENCES

Dan Lee - Interstate Batteries

Current Supervisor

dan@703crankit.com | 540-840-4140