Dillon Foley

As a Notary Public and Loan Signing Agent, I perform accurate and compliant notarizations for a wide range of documents, including real estate closings, acknowledgments, jurats, oaths, affirmations, and copy certifications. I manage both mobile and remote online notarizations, providing clients with convenient, flexible, and confidential signing experiences. My role includes verifying signer identities, guiding clients through document execution, and ensuring all signatures, dates, and notarial certificates meet state and federal requirements.

I collaborate with title companies, signing services, and private clients to complete loan packages such as refinances, HELOCs, seller packets, buyer packets, and loan modifications. I maintain detailed records, follow strict privacy and security protocols, and consistently deliver error-free signings. Through strong communication, professionalism, and organizational skills, I ensure each appointment is completed smoothly, efficiently, and with a high level of client satisfaction.

I collaborated with product and engineering teams to manage the knowledge base for both internal and end-user documentation, ensuring content accuracy and consistency across the organization. In this role, I validated XML-based content and Markdown workflows to keep documentation versions aligned with product release milestones. I also developed Standard Operating Procedures (SOPs) and onboarding materials that formalized lifecycle checkpoints for sales, QA, and engineering teams. Additionally, I oversaw CMS version control and publishing standards, enabling full traceability across product iterations and documentation updates.

I leveraged HTML, DITA, XML, CSS, Markdown, and JavaScript to create interactive examples and code snippets that supported diverse learning styles and user backgrounds. I authored complete documentation suites—including Quickstarts, Troubleshooting Guides, and API Overviews—for Microsoft Teams for Education, publishing across the Microsoft website and GitHub to align with the product roadmap. I led cross-functional documentation initiatives to prioritize content needs and consistently deliver high-quality, on-time releases, contributing to a 40% year-over-year growth in support documentation. By ensuring strict compliance with Microsoft and internal style guides, I helped reduce editorial revisions by 20%. Additionally, I partnered closely with product managers, UI/UX designers, and engineering teams to deliver clear, consistent user journeys and in-platform instructions.

I leveraged plain-language best practices to ensure product nomenclature and orientation steps were easy for non-technical users to understand. I documented and explained complex machine learning concepts for a Foundations of Machine Learning course, regularly organizing and crafting concise technical materials that followed industry standards for clarity, style, and terminology.

I partnered closely with product and QA teams to document lifecycle transitions from initial requirement gathering and development testing through full deployment. In this role, I developed DITA-based documentation frameworks to capture product version changes, user feedback, and support insights that informed future releases. I also streamlined lifecycle workflows across multiple software products, reducing content turnaround by 25%. Additionally, I collaborated with marketing and product teams to create lifecycle-driven customer education campaigns that contributed to a 15% reduction in churn.

I built scalable documentation templates using HTML, CSS, DITA, and XML to support consistent multi-platform publishing. I crafted detailed Standard Operating Procedures for both software developers and computer hardware engineers, enabling clearer workflows and faster onboarding. In addition, I developed end-to-end process maps, user stories, and UAT guidelines that helped reduce post-launch defects by 25%. I also created technical architecture diagrams and produced training videos using Camtasia and Adobe Premiere to support product education and cross-functional alignment.