Topazs Thomas

Implementing scripts with the Profile app Dev group and the Infrastructure/Operations group for Linux Applications.
Working with Infrastructure/Operational groups to roll out new products for our partner companies such as Google, Amazon and the IRS.
Completing Shell Scripting experience (BSH) for a variety of User Stories to modify configurations needed for stakeholders.
Executing SQL to complete validation to ensure script modifications are representing the clients needs.
Supporting Profile Core Banking thru applications such as Tidal,CyberArk,Visual Basic & Micro Focus Extra.
Perform all tests on production applications and prepare recovery procedures for all applications and provide upgrade to same.
Coordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
Analyze all business processes and ensure compliance to all controlled processes according to business requirement.

Completed technical delivery of Premier Ancillary products – includes Positive Pay, Transactional and Audit logging, Collections and routing solutions to end users in the banking financial services industry.
Oversaw all technical aspects of the product including server administrations, database administration, performs technical implementations, application installations/upgrades, application monitoring, server monitoring, daily processing status and works directly with internal clients to provide support for the product. Researching/resolving critical problems to ensure a high level of Client satisfaction and retention.
Oversaw all technical aspects of the product and works directly with internal Clients to provide support and installation and technical implementations for the product using SQL.
Responsible for server administration, database administration, researching/resolving critical problems to ensure a high-level of client satisfaction and retention.
Oversaw all technical aspects of the data mining/data warehousing (Business Analytics) products offering including ad-hoc reports writing, server administration, database administration, internal customer support/troubleshooting, setup, installation, training, upgrades, advanced support, daily monitoring, troubleshooting and daily processing/daily updates.
Tracked and monitored daily processing and troubleshoots daily processing issues to ensure client Service Level Agreements (SLAs) are met. Ensures daily updates, jobs & tasks are completed in accordance with client expectations and commitments.


Provided support to Kaiser’s Billing/Claims System thru (EPIC – AP Tapestry) as a SME for several core areas. The EPIC experience required analogy, troubleshooting, production SU deployments and validations. In addition, in depth training with Epic that required scenarios to complete daily patient impacting issues & tasks. Also, took in depth courses for EPIC Bridges modules as well. Primary focus was to provide an advanced level of coordination and facilitation support for recovery from high severity service impacting incidents, assess and follow-thru on all Severity 1 and Severity 2 issues through service restoration, and to insure that communication to clients, Sr. Management, Account management, and internal groups took place in a concise and timely fashion for all stakeholders.