Tamykia Harris

TAMYKIA A. HARRIS
Langhorne, Pennsylvania | 908 - 220 - 9329 | Tharris773@gmail.com
PROFESSIONAL SUMMARY
Detail-oriented, analytical, and adaptable offering over 13 years of comprehensive experience. Demonstrates unwavering commitment to my role, embodying compassion, excellence, and reliability. With a strategic mindset, I have consistently played a pivotal role in achieving and surpassing departmental objectives, leading to accolades from top-level management. Proven ability to motivate self and others, foster interpersonal relationships, and thrive in fast-paced environments. Proficient in Microsoft with advanced skills, demonstrating meticulous attention to detail and superior analytical abilities. Holds a deep understanding of organizational structures, financial landscapes, and operational objectives, contributing to enhanced efficiency and profitability. A forward-thinking professional dedicated to delivering exceptional results while navigating the evolving challenges of the industry.
EDUCATION
Doctor of Jurisprudence & Master of Business Administration - Widener University, Chester, PA 05/2022
Bachelor of Business Administration in Legal Studies - Strayer University, Feasterville-Trevose, PA
PROFESSIONAL EXPERIENCE
Application System Analyst, Platform Practice Management 04/2024 - Present Bayada Home Health Care Pennsauken, NJ
• Train and mentor, all new associates within the Application Support team on all Bayada Home Health Care applications.
• Subject matter expert and lead in the AlayaCare and JOY applications
• Attend vendor meeting to discuss new application releases along with open issues and how they can be resolved for end users
• Document and track all end user issues using the Jira system for reporting purposes
• Effectively created documentation to escalate complex issues to 2nd and 3rd level support teams
Senior Associate, Application Support Analyst (APS) 09/2022 – 04/2024 Bayada Home Health Care Pennsauken, NJ • Exemplify and effectively communicates the fundamental values of BAYADA and The BAYADA Way, ensuring alignment with the organization's overarching mission and principles.
• Oversee the management of the Information Technologies call tracking database, meticulously documenting all user interactions, subsequent follow-ups, and resolutions achieved.
• Demonstrate exceptional proficiency in Excel, leveraging advanced functions and formulas to streamline financial data analysis, budget tracking, and reporting processes.
• Orchestrate the management of technical support inquiries from diverse offices and field personnel, encompassing both full-time and part-time staff.
• Administer comprehensive assistance and investigative analysis for diverse practices, encompassing BEARS, Tableau, Portal, Microsoft Office Applications, AlayaCare, VIV, SharePoint, and Okta. • Examine and communicate potential anomalies, errors, and complexities to higher management, meticulously documenting and escalating intricate matters, showcasing great attention to detail. • Identify discernible patterns within application-related challenges, leading the charge in devising innovative solutions.
• Assume leadership responsibilities by providing training to new hires and offering support to contractors in the realm of daily technical troubleshooting.
• Apply budgeting expertise to effectively manage financial resources, optimizing allocation and forecasting accuracy to support organizational objectives.
• Maintain meticulous attention to detail in financial documentation and reporting, ensuring accuracy and compliance with regulatory requirements while fostering a reputation for reliability and precision.

Medical Management Specialist II 10/2017 – 09/2022 Amerigroup Iselin, NJ • Employed leadership, collaboration, and adept team management skills to guide a team of 11 nurses and case managers.
• Demonstrated adeptness in articulating complex information in a clear and engaging manner to diverse
audiences.
• Executed sophisticated case management methodologies, encompassing meticulous assessment and
strategic planning. This approach facilitated the seamless execution of specialized projects while concurrently gauging employee engagement during office visits and routine operational undertakings.
• Oversaw the meticulous maintenance of daily nurses' logs, efficiently prepared precertification documents, and adeptly handled peer-to-peer requests for review via the implementation of a robust medical necessity utilization management framework.
• Diligently upheld an organized documentation and logging system, specifically focused on areas such as neonatal care, NICU activities, Vaginal/C-Section procedures, and Per Diem hospital interactions. This meticulous oversight ensured accurate and timely tracking of care coordination services' activities and resultant outcomes.
• Spearheaded the HEDIS team, orchestrating initiatives aimed at enhancing project quality while ensuring strict adherence to deadlines.
• Surpassed expectations by dedicating the requisite time and effort to achieve tasks at the highest standard.
Customer Service Representative 02/2011 – 10/2017 Horizon Blue Cross Blue Shield of New Jersey Newark, NJ • Rendered exemplary customer service to physicians and providers, adeptly managing conflicting needs and optimizing workload prioritization to deliver service management resolutions.
• Initiated systematic investigative processes to address member complaints, appeals, and other inquiries. • Conducted comprehensive random quality inspections, achieving a 100% issue resolution rate. • Utilized analytical skills to identify cost-saving opportunities, conducting in-depth financial analysis and reporting
to inform strategic decision-making and drive operational efficiency.
• Demonstrated astute judgment and exceptional communication skills to provide precise and timely responses to customer inquiries in alignment with established departmental protocols. • Assumed the responsibility of monitoring call trends meticulously, promptly escalating unresolved issues to ensure efficient resolution while providing insightful input for management decisions. • Played a pivotal role in attaining the department's quarterly objectives, leading to commendations from top-level management for consistently exceeding expectations.
ADDITIONAL EXPERIENCE
Technical Support Representative – Flextronics, Short Hills, NJ 09/2007 – 02/2011 Customer Care
Representative - Sears Target Associate - Target Store Intern - Essex County Newark Legal Office TECHNICAL SKILLS
• Microsoft Office Suite • Excel • ICD-9 & ICD-10 Codes • Medical Terminology • Adobe Acrobat • Access • Excel Formulas • Cpt Coding • Windows • Workday • AlayaCare • Jira Software • Sharepoint • Python: HTML, JavaScript • JOY • BEARS
SKILLS
• Team Leadership & Mentoring • Financial Analysis • Process Improvement • Project Management • Documentation & Reporting • Risk Management • Analytical Skills • Customer Service • Organization • Detail-Orientated • Compliance • Financial Modeling • Data Analysis • Audit Support

Notary effective date 2/27/2025, expiration date 2/27/2029