- Philadelphia, PA
- February 15, 2025
A seasoned executive with over 20 years of experience in the financial sector and a robust background in Diversity, Equity, and Inclusion (DEI), strategic leadership, and supplier diversity initiatives. Known for driving transformative change across procurement, contracting, and administrative functions, I have developed and executed DEI strategies, led cross-functional teams, and fostered strong stakeholder relationships to create inclusive, high performing organizations.
With more than 15 years of experience in DEI strategy formulation and implementation, my work has focused on expanding opportunities for underrepresented groups while ensuring compliance with procurement regulations and enhancing organizational performance. I have led diverse supplier partnerships, built inclusive sourcing strategies, and utilized financial risk management expertise to track key performance indicators and achieve organizational goals.
In addition to my DEI expertise, I bring over a decade of experience in financial risk management, compliance, and data analysis, consistently streamlining processes, improving workflows, and driving continuous improvement across operations. My extensive project management and strategic leadership experience, combined with my expertise in acquisition and contracting, policy oversight, and cross functional collaboration, have resulted in measurable improvements across diverse industries.
I am a committed advocate for diversity, equity, and inclusion, serving on multiple boards, including the National Coalition of 100 Black Women and the Virginia State University – Pennsylvania Alumni Association. With a strong academic foundation in business management and a recently completed MBA, I am well equipped to continue driving innovation, inclusivity, and operational excellence in any executive leadership capacity.
Education
MBA in Business Administration
B.S. in Business Management/Human Resources
Experience
• Developed strategy, road-mapping, and coordination and implementation of complex and transformational work including consulting with Payments Operations, Technology, Product Management, the Line of Business, Senior Leadership, Production Support, Change and Incident Management and other stakeholders.
• Responsible for the development of Business Requirements and Agile User Stories, and User Acceptance Testing
(UAT) through transformative ideology centered on quality, customer satisfaction, and fact-based decision making to
deliver recognizable value by focusing on ongoing process improvement opportunities and resource optimization that
meets customer expectations while exceeding competitor capabilities.
• Provided the technical subject matter expertise to partners inside and outside of Payments Operations, including project
leadership teams and various senior-level stakeholders.
• Partnered with the line of business, risk/compliance, and technology across Operations to create and execute initiatives that align with business goals, including driving continuous process improvements that increase the efficiency and effectiveness of our operation.
• Partnered with peers and the business in interactions with external partners (ACI) to support appropriateness and timeliness of response, and effectiveness of communications and materials in the business line.
• Presented recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Provided work directions to less experienced strategy and execution staff. Identify opportunities for process improvement by conducting root cause analysis and validation of all compliance and business metrics.
• Managed the Global Sanctions Management Operations System queues processing the PEP’s and BSA Hotlist scans
for the customer profile dispositioning in CRMS. Managed all PEP and BSA Hotlist related tasks, emails, projects, and
reports assigned daily and or monthly utilizing CRMS, GSMOS, SQL, SharePoint, PEP Database, and BSA Hotlist
Database.
• Performed customer Due Diligence on all clients within the Financial Institution Group customer segments along with
a full cycle customer review for existing and as well as new customers in identifying risk factors as per corporate
procedures in accordance with BSA/AML/OFAC Regulatory Compliance.
• Collaborated with the FIG Relationship Management Teams, WDD, CDD, Global Sanction, and WF Risk Underwriting
team to help identify and mitigate AML and other regulatory risks associated with Financial Institution Group.
• Performed detailed research investigation utilizing websites such as Bankers Almanac, rating agency reports, the FFI's
website/annual reports, Companies House, SWIFT, SNL, LexisNexis, World Check and Hoovers.
• Served as the point of contact for FIG related questions for client scanning, dispositioning, reporting, task, escalations for both CRMS and GSMOS.
• Provided the necessary training to team members for PEP and BSA Hotlist scanning in CRMS and GSMOS as the subject matter expert.
• Managed the Global Sanctions Management Operations System queues processing the PEP’s and BSA Hotlist scans for customer profile dispositioning in CRMS.
• Managed all PEP and BSA Hotlist related tasks, emails, projects, and reports assigned daily and or monthly utilizing CRMS, GSMOS, SQL, SharePoint, PEP Database, and BSA Hotlist Database.
• Performed Periodic Reviews for FIG customers along with a full cycle customer review for all customers in identifying risk factors as per corporate procedures in accordance with BSA/AML/OFAC Regulatory compliance.
• Collaborated with the FIG RM Teams, WDD, CDD, Global Sanction, and WF Risk Underwriting Team to help identify and mitigate AML and other regulatory risk associated with FIG.
• Performs detailed research investigation utilizing websites such as Bankers Almanac, rating agency reports, the FFI's website/annual reports, Companies House, SWIFT, SNL, LexisNexis, World Check and Hoovers.
• Support the ALD (Agent Lender Disclosure) Credit Team with client portfolio review via ALVIN system, reporting a credit summary and updates for clients in the Credit Review Queue.
• RMST liaison for the RFI Mailbox management and tracking. Retrieving and answering inquiries specific to financial crimes investigations. RFI is one of the key factors in an investigation that FCI uses to determine if the client activity is suspicious.
• Responsible for the implementation and analysis of the GFI Travel and Expense Summary Reporting Project. Prepared
formal reports, analysis and documentation of existing expense management and control performance to ensure the
sustainability of the overall line of business expenditures.
• Identified any risk exceptions, activities, and compliance issues during investigations, escalating all findings against
established criteria for the executive leaders and stakeholders.
• Responsible for the due diligence of customer profiles via CRMS, along with CIP request and customer exit letters.
• Managed complex administrative tasks for front office while supporting various GFI Senior Level Executives in
Philadelphia, Washington, DC, Charlotte, Mumbai, and London.
• Created PowerPoint presentations and Excel reports for senior executives, managers and the GFI division.
• Answered questions regarding GFI business unit policy and procedures, compliance, and risk management.
• Completed the expense reports and international travel arrangements using HRG/Concur system.
• Responsible for shipping courier mail internally/externally daily to over thirty-five countries.
• Provided support for large complex projects throughout the GFI business unit, while supporting the business line
executives and staff.
• Reviewed International Limited Profile Customers and Global Sanctions Management Operations accounts daily.
• Responsible for the coordination of GFI's major move to a Workplace 2020 environment.
• Managed and coordinated the onboarding process alongside management to improve overall TM experience while building lasting relationships across LOB’s.
• Managed the business relationship with Wells Fargo and various Auto Auctions (third party vendors) throughout the U.S.
• Coordinated and monitors vehicle sales at auctions, intra/internet websites, and at remote locations nationally.
• Exceeded the Recovery Target Sales goal of $180 million, the actual was $214.5 million in 2013.
• Responsibilities may include vehicle valuation, working with both in-house and outside remarketing specialists and bank/auction management verification of proper titling and release of ownership on the bank’s behalf with quality assurance control. Total Auction Sales responsibility 1,075 units and team 2,808 units sold in 2013.
• Coordinate with compliance to ensure business operation and processes are performed accurately by financial laws and both local/state laws.
• Responsible for the audits of twenty-one different auction sales worldwide on a weekly basis. Individual refunds were sought and received $1,594.50 and team $4,695.17.
• Processed and researched the auction’s sales and expense reports after each sale is complete.
• Executed the arbitration process to avoid further legal issues or actions while mitigating any potential risk.
• Created, compiled, and analyzed statistical data from various systems to form exception reports and trend analysis of vehicle pricing, inventory and territory performance. Understand and administer state and federal law regulations governing the sale of bank-owned assets and compliance.
• Collaborated with cross functional groups to ensure comprehensive understanding of the business process, risk & control, policy and procedures in customer service, redemption, bankruptcy, and collections to ensure the remarketing process were accurate and efficient.
• Served as departmental expert for the auto remarketing processes and function, while providing all required training for new and existing team members.
• Reviewed, updated, and transmitted open transportation reports to approved auctions and the title maintenance/distribution of titles for the auctions.
• Responsible for notifying 3rd party vendors, approved auctions, and internal customers of unit status, hold, and redemption.
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