Hello

Norma Harper 

IT support Professional 

1003 Clear Stream  Dr.

LANCASTER TX 75134

(214) 962-9607

harper.norma@yahoo.com

OBJECTIVE : I WANT  TO SECURE A POSITION THAT IS BOTH CHALLENGING AND  REWARDING.

Summary 

(Transition  form Customer Service and Reinstatement Collection ) and   seeking  a full -time  role  in the  information  Technology years of experience  in (project  management , customer service etc. (,collection and supervision. Recently  completed the  Google IT Support Professional Certificate and months of intensive IT support program and troubleshooting , customer service. Operating system, and  security . and  includes evaluative hand  -on , assessment ) as well completed  Notary Loan Signing Agent  and  bonded  and certificate . as well  as medical bill coding. 5 years.

Credentials

Google IT Support Professional  Certificate

License,  State ofTexas.

Huckleberry Notary Certified Signing Agent  Certificate and Bonding.

Experience

11/5/2013 -8/27/2024

Santander Consumer, North Richardson Hills ,Tx - Collection Rep , Reinstatement Corp.  

• Fair Date Collection Practices Act (FDCPA).
• Independently evaluate  each  account  and  determine the best course of action  for the  customer.
• Ensures accounts are  worked according to business strategy with Quality  Assurance .
• Because Of my status  I was  promoted  to Reinstatement with more money .

03/2012-  11/2013

Exeter Finance ,Fwy Irving, Tx - Team Leader Customer Rep.

• Over  Consumer.  Auto accounts
• Manage 10 to 15  peoples help to achieve their goals
• Organize and  plan work assignments to meet quotas.

06/2008-03/2012 

    Drivetime  Credit Corp , Irving ,Tx  - Collection Team Leader 

      . provide coaching and mentoring to up to 20 loan services representatives.

       .Responsible for  providing quality customer service to both internal and external customers.

       . Assist resolving  problems with collection accounts. Charge off account with recovery account

       . Resolving  loans  with  the  dealers  when they  have  problem getting  approved 

 04/2005-06/2008

U.S.  SMALL BUSINESS ADMINISTRATION  Irving, TX -Legal Assistant.

      . Prepare  and review Mortgage documents for  closing as well as  QC documents for mortgage     

      . Mortgage a loan . with all Escrow file   Customer Service 

      . Due Diligence  Underwriter                

Education

8/1999 - 5/2000  

Cedar Village College .Lancaster  Tx - Associate 

 Real Estate Finance. Google IT support Professional  Certificate, Notary Loan Signing Agent.  Certificate IMB PC. EXCEL 

Google Courses online, and Huckleberry Notary Bonding ,Inc.  

Objection : I want  to secure a position  that is  both, challenging  and  rewarding

 Awards:  Certificate Achievement for Credit Watch GOLD HONER  .