- Randolph, MA
- July 8, 2025
Dedicated and results-driven professional with a strong foundation in healthcare, business intelligence, and analytics. I am currently a Clinical Business Analyst at Mass General Brigham and am pursuing an MBA in Business Analytics at Southern New Hampshire University.
With over eight years of experience in healthcare, including frontline patient care as a Certified Medical Assistant , I bring a deep understanding of clinical workflows and operational realities. Transitioning into health IT and analytics, I have developed strong competencies in data analysis, process improvement, and business intelligence tools such as Tableau, Power BI, and SQL.
My passion lies in bridging the gap between clinical operations and data-driven strategy. I specialize in transforming raw data into actionable insights that improve patient outcomes, streamline workflows, and support strategic decision-making across healthcare systems.
As the founder of AuthentiKate LLC, I also provide Certified Notary Public services in the Commonwealth of Massachusetts, offering secure and reliable documentation support to individuals and businesses.
I am committed to continuous learning, systems thinking, and driving innovation in both healthcare and business services. Let’s connect if you’re passionate about operational excellence, digital health, or building smarter systems that serve people better.
Education
Experience
Support and educate users of on the use of clinical and
complementary applications. Prepare end-user training
materials.
• Identify and resolve issues, escalating as needed for timely
resolution.
• Provide high quality service to users, according to defined
service level agreements.
• Create and run reports as needed using tools such as Epic
Reporting Workbench.
• Document and analyze business processes and workflows to help
drive business process improvements and ensure accurate system
configuration.
• Produces specification documents with guidance from senior
staff.
• Assist with developing and executing user acceptance testing
plans including creation of test cases.
• Communicate status of various team efforts to leadership and
other stakeholders, including preparing presentations in
collaboration with senior staff.
• Participate in team meetings to discuss team and project
activities, issues, changes, and communications.
• Assist in identifying and recommending best practices for
business analysis, training and end user support functions.
• Use recognized project management tools and methodologies.
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