Deidre Cameron

deidrefulton@yahoo.com | (904) 728-7213 | Jacksonville, FL | [LinkedIn URL or Portfolio]

SUMMARY

Experienced professional with 11 years of expertise seeking Title Agent role. Proven track record in managing vehicle title transfers, ensuring regulatory compliance, and facilitating seamless property transactions. Skilled in client relations, problem-solving, and stakeholder engagement, with a strong focus on optimizing workflows and maintaining high satisfaction rates.

WORK EXPERIENCE

Sedgwick                                                                                                      Jacksonville, FL

Title Transfer Agent / Leave of Absence Representative                                     Oct 2022 - Present

• Manage administrative aspects of vehicle title transfers, ensuring compliance with regulations and coordinating with involved parties.
• Process and adjudicate over 200 FMLA claims monthly, ensuring adherence to state and federal regulations.
• Implement streamlined action plans, reducing claim resolution time by 20%.
• Maintain professional relationships with claimants, contributing to a 95% satisfaction rate.

Assurance IQ                                                                                                Jacksonville, FL

Customer Care Advocate Team Lead                                                             Aug 2023 - Jul 2024

• Presented tailored insurance options to Medicare and Health-eligible individuals, aligning features with customer priorities and exceeding new business goals through effective communication and consultative sales processes.
• Conducted coaching sessions to enhance team performance and ensure compliance with industry regulations.
• Improved customer retention by 15% through exceptional service and feedback-driven strategies.

Maximus                                                                                                      Jacksonville, FL

Quality Assurance Monitor                                                                          Feb 2020 - Oct 2020

• Monitored over 100 customer service calls weekly, achieving a 98% accuracy rate in compliance evaluations.
• Collaborated with supervisors to implement performance improvements, resulting in a 10% increase in call quality scores.

Prudential                                                                                                     Jacksonville, FL

Financial Professional Associate                                                                   Oct 2019 - Feb 2020

• Processed over 150 refinancing requests each month, achieving a 10% reduction in turnaround time.
• Enhanced retirement plan participation rates by 20% through targeted client consultations.

Aetna                                                                                                            Jacksonville, FL

Grievances & Appeals Analyst                                                                      Mar 2018 - Jun 2019

• Resolved 95% of grievances and appeals within service level agreements, identifying trends to enhance processes.
• Analyzed claims data to recommend process improvements, resulting in a 15% reduction in errors.

C2C                                                                                                              Jacksonville, FL

Research Analyst                                                                                       Mar 2015 - Dec 2017

• Managed and resolved over 100 Medicare appeals monthly, maintaining a 98% accuracy rate.
• Reduced processing delays by 25% through effective data verification practices.
• Streamlined communication processes to enhance efficiency in handling appeals.

Habitat for Humanity                                                                                    Jacksonville, FL

Volunteer Service Coordinator                                                                     Jun 2014 - Mar 2015

• Recruited and onboarded over 150 volunteers, resulting in a 30% increase in engagement.
• Enhanced operational efficiency by redesigning scheduling processes and maintaining detailed records in Raiser's Edge.

ADT                                                                                                             Jacksonville, FL

Customer Service Representative                                                                   Mar 2011 - Jan 2014

• Resolved over 100 customer inquiries daily, achieving a 95% satisfaction rate.
• Streamlined service appointment scheduling, reducing wait times by 20%.

CERTIFICATIONS

Health Insurance Producer License, 50 US States/9 Territories

General Lines Agent License, Texas

Insurance Claims Adjuster License (6-20 All Lines), Florida

Notary Public, Florida

Basic Life Support, ID: B965D7

SKILLS

Client Relations • Problem-Solving • Verbal Communication • Stakeholder Engagement • QA Testing • Performance Monitoring • Compliance Evaluation • Microsoft Office • Claims Documentation • Policy Review • Workflow Optimization