Christie Bennett

PROJECT ESTIMATOR & INSURANCE BILLING SPECIALIST
Xactimate | AR | Restoration | Biohazard | Remote Operations

Highly experienced insurance billing and estimating professional with 8+ years supporting restoration, biohazard, and construction claims. Deep expertise in Xactimate estimating, accounts receivable, carrier communication, dispute resolution, and compliance documentation. Proven ability to manage high-volume claims remotely, resolve denials, and close payment gaps while maintaining exceptional customer service.

CORE COMPETENCIES
Xactimate Estimating (Tactical Xactimate Certified)
Insurance Billing & Invoicing
Accounts Receivable (AR) & Collections
Claim Review, Rebuttals & Denial Resolution
Carrier, Adjuster & Insured Communication
Biohazard, Water, Mold & CAT Claims
Dispatch & Project Coordination
Administrative & Executive Support
Remote Operations & Documentation
Florida Notary Public

PROFESSIONAL EXPERIENCE
Project Estimator & Billing Specialist
The Billing Specialists | Remote
May 2021 – Present

Prepare detailed Xactimate estimates and invoices for restoration and biohazard claims
Communicate with insurance carriers, adjusters, agents, and insureds
Research and resolve billing discrepancies, underpayments, and denials
Draft and support claim documentation and rebuttals
Handle high-volume inbound calls and email inquiries
Maintain compliance, accuracy, and superior customer service
Provide administrative and clerical support for ongoing policy services and projects

Admin / Billing Specialist
Bio Insurance Billing
May 2020 – September 2021

Processed insurance invoices and managed accounts receivable
Maintained accurate billing records and documentation
Assisted with carrier communication and administrative support

AR & Billing Specialist / Supervisor
Restoration Insurance Billing Source (RIBS), LLC
October 2018 – May 2020

Managed insurance billing and AR for restoration contractors
Supported third-party estimating, appraisals, collections, and lien services
Coordinated with legal counsel and appraisal networks
Supervised billing workflows and assisted with escalated claims

Administrator
Tymbe Creek Utilities | Ormond Beach, FL
October 2016 – October 2018

Managed accounts receivable and payable
Dispatched crews for service issues, disconnects, and client concerns
Handled customer relations, complaints, and collections
Served as administrative assistant to the CEO and VP

Temporary Administrative Assistant (CAT Claims)
Allied Restoration & Construction | Remote
October 2016 – November 2016

Assisted with intake and dispatch of CAT claims (Hurricane Matthew)
Updated DASH notes from field technicians
Coordinated in-house crews and subcontractors

Project Coordinator / Executive Administrative Support
Surgical Momentum
April 2016 – September 2016

Provided direct administrative support to the Vice President
Coordinated logistics, calendars, and scheduling
Assisted with construction of client proposals
Managed daily banking and administrative tasks

EDUCATION
Daytona State College
Associate of Arts (AA)

CERTIFICATIONS & LICENSES
Tactical Xactimate Training – Certified
Florida Notary Public