Kristin Mech

In my current role as Front End & E-commerce District Supervisor for Klein’s ShopRite, I lead the operations of front-end services and online ordering systems across nine store locations. I collaborate with HR and senior operations leaders to enforce company policies, streamline performance, and standardize procedures across departments. My work includes mentoring on-site managers, analyzing performance metrics, and executing strategic improvements that enhance both employee development and customer satisfaction. I’ve also spearheaded the creation and launch of comprehensive training and development programs tailored to front-end and e-commerce operations, while supporting broader company goals through policy creation and documentation compliance. Additionally, I manage social media content for our exclusive brand items and coordinate community outreach events in partnership with local nonprofit organizations. Recently, I became a commissioned Notary Public to further support administrative and compliance functions in my district.

As Front End Manager at Klein’s ShopRite, I was responsible for directing all front-end operations, including cashiering, recovery procedures, and upholding high standards of customer service. I oversaw scheduling across departments using the KRONOS workforce management system and ensured associate compliance with all company procedures. A key focus of my role was promoting operational efficiency by leading training and development initiatives that strengthened team performance and elevated the overall customer experience.

As a Customer Experience Specialist at Klein’s ShopRite, I played a key role in improving frontline operations across the company. I partnered closely with store supervisors to analyze performance metrics and develop actionable strategies for improvement. Through one-on-one mentoring and hands-on support, I helped new managers align with corporate standards, ensuring consistent service quality and leadership development across locations.

As Customer Experience Assistant Store Director at Klein’s ShopRite, I supported store leadership in hiring, training, and implementing strategies to boost associate engagement. I provided hands-on oversight of front-end leadership while also assisting with inventory management through the CGO system to ensure accuracy and availability. Additionally, I played a key role in coordinating community outreach initiatives and facilitating new hire onboarding to support a positive and consistent employee experience.