Yasmin Andino

Apopka, FL 32712 | Mobile: 689.252.0212 | Email: Yasmin.andino4@gmail.com

♦ Customer Service Representative ♦Data Entry ♦ Microsoft Office Skills 

Administrative Assistant

PROFESSIONAL PROFILE

Dedicated Customer Service Representative with more than 10 years of experience. Self-starter, exhibiting high work ethics, integrity and competence. Personable team player, equally able to lead or follow instructions. Driven to meet challenges and exceed customer and employer expectations while demonstrating the highest level of professionalism. Core Competencies include:

• Effective communication 

• Excellent customer service

• Computer proficient

• Good time management

• Adapt to Constant Changes

• Creative problem solver

• Committed to data integrity

• Word, Outlook, Excel

• Clean background

• Excels under pressure

• Multi-tasker

• Highly organized

• Typing Speed 65 wpm

• Works well with others

• High work ethics

PROFESSIONAL EXPERIENCE

Coverage Consultant

Invicta Health Solutions | Orlando Fl 

06/2021-Current 

• Reviewing clients' needs to identify suitable insurance packages

• Processing clients' valid insurance claims.
• Assisting patients with applying for Florida state insurance
• Following up with patients to obtain supporting documents for approval.                                                                                                       

Permit Analyst

Orange County Administration | Orlando Fl                                                                                                            04/2019-04/2021

• Intake commercial building plans for review
• Assisting applicants in completing New Construction or Interior/Exterior Alteration Permit applications including                         computing and collecting fees. 
• Route building plans to the different departments 
• Assist with business certificates, event permits, tent permits, fence permits and USE permits.
• Issue and file permits, contractor information and other forms. 
• Responsible for accurate record retention, scanning, filing, disposal of records. 
• Communicate effectively and punctual with all staff in various departments. 

Title Services 

Wyndham Destination | Orlando Fl                                                                                                            04/2018-10-2018

• Title Services Rep
• Deed Ownership Changes
• Assisting timeshare owners with transferring their deeds to relatives, 3rd party, and back to Wyndham
• Assisting timeshare owners with removing their deceased spouse and/or divorce purposes
• Emailing letters pertaining to their account information 

Intake Coordinator

Bio Solutia | Lake Mary, Fl                                                                                                                      11/2016-04/2018

• Inputting Data Entry information regarding Patients information like name, phone number, date of birth, addresses and other demographics
• Inputting Patients Insurance PBM information 
• Sending Patient Profile over to Adjudication for processing
• Calling Prescribers office if there are any Patient information that is missing

Tech support Inbound

AT&T | Lake Mary, Fl                                                                                                                    07/2011-08/2016

• Answering high frequency calls and making outgoing calls
• Assisting owners with troubleshooting their data
• Assisting owners with voicemail password reset
• Creating tickets for issues that us as a Tier 1 could not resolve

EDUCATION

Valencia College | Winter Park, Fl                           B.S. Nursing                                                            05/2012- Current

40 Hours of Department of Children and Families Child care Credential | Fl                                  01/2018-07/2018

CDA Credential | Fl                                               Child Care Director Credential                             07/2018-Current

Florida Notary Association

Comm # HH705620