- Lincoln park, MI
- April 3, 2025
Shelley Edwards
Detroit, MI
shelleye7@gmail.com
+1 313 530 0554
Work Experience
Mortgage Processor
Diversified Members Credit Union - Clawson, MI
October 2023 to Present
• Processing Home Equity Loans and Lines
• Helping members choose which products meet their needs
• Tracking reports to make sure taxes and insurance are current and paid
• Discharging and recording mortgages
• Assisting my team with any needs they may have
• Writing procedures for the department
Cash Service Lead
Diversified Members Credit Union - Detroit, MI
November 2022 to October 2023
• Balancing all cash in the branch
• Assisting members with transactions and any issues they are having
• Opening and closing the branch
• Balancing checks and running them through Alloya
• Balancing and loading the ATM machines
• Assisting my team with anything they need
• Reviewing RDC checks for approval
Non-Delegated Loan Reviewer
Homepoint - Ann Arbor, MI
May 2021 to November 2022
● Assisting lender with suspense conditions for documentation missing from purchased loans
● Reviewing closing packages to make sure all closing documents are correct
● Inputting LE and CD informationoo into Compliance Ease
● Obtaining correct information from lenders for errors made on mortgage documents.
Graphic Designer
Self Employed - Lincoln Park, MI
April 2019 to March 2022
● Assisting in placing templates in a newspaper for print
● Using InDesign to change the sizes of photos and coloring
● Uploading coupons created to the website used
Member Service Representative and Mortgage Assistant
Direct Financial - Detroit, MIApril 2020 to May 2021
● Processing Auto, Personal, and Consolidation loans
● Processing credit card applications
● Opening Checking, Savings, Money Market, and CDs for members
● Assisting members with credit and financial advice
● Assisting the Mortgage group with obtaining documents needed to close mortgage loans
● Obtaining all Condominium documents required for approval
● Notary Public
Operations Manager Team Lead-Assistant Manager Mortgage Loan
Coordinator
CitiBank - Ann Arbor, MI
April 2005 to April 2019
● Assisting lender with suspense conditions for documentation missing from purchased loans
● Determined the conditions needed from the applicants
● Evaluated potential risks/fraudulent activity
● Ability to read appraisals and have had appraisal training
● Capable of reviewing credit reports and analyzing the information on the report
● I can review and ascertain the needed information from income and asset documentation
● Supervised day-to-day management (staffing, training, cost control, customer relations, and personal
development of a processor)
● Maintaining and exceeding the monthly quota given by Senior Leadership
● Distributing excel reports every day to my processors
● Weekly meetings to make sure my team is on track to meet goals and complete the tasks required
● Working with each individual employee to offer improvement plans
● Monitoring phone calls for coaching opportunities
● Assisting my team to achieve monthly goals
● Distributing reports every day to my processors and underwriters to give them a focus daily
● Handling escalated customers to achieve quality customer service
● Assisting my manager with all the daily workload
● Training when needed
● Efficiently able to process conventional loans
● Worked on a team dedicated to purchase transactions to ensure loan financing that met or exceeded
the specific time guidelines
● Able to complete loans on a “one and done” process flow.
● Adapted to constantly changing investor procedures to ensure guidelines were met
● Earned the “Partner's Choice” award presented to me by our sales staff
Education
Henry Ford Community College - Dearborn, MI
January 1991 to December 1993
Skills
• SYSTEMS EXPERIENCE• LaserPro Mortgage
• Decision Engine
• Desktop underwriter
• Microsoft Office
• Encompass
• Compliance Ease
• Banking
• Gold (1 year)
Certifications and Licenses
Certified Notary Public
NMLS# 739460
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