Simia Palmer

Simia Palmer

Consumer Relations Specialist

South Elgin, IL 60177

miaparker80@gmail.com

+1 224 806 3089

Professional Summary

Small Business Owner, Skilled Coordinator, Committed, Solution Oriented, Determined, Adaptive and

Driven; just a few words to best describe me. I ALWAYS go the extra mile for my employers and coworkers,

I’m a strong believer that Together we can make the Dream come ALIVE.

Authorized to work in the US for any employer

Work Experience

Consumer Services Agent

Forth-Schaumburg, IL

October 2021 to Present

• Provide assistance to clients via email and or phone

• Maintain up-to-date knowledge of customer accounts

• Confirm payments, refunds, etc.

• Resolve ACH disputes

• Provide excellent technical support

Billing Account Manager

Travelliance-Schaumburg, IL

September 2018 to October 2021

• Data Entry, auditing of guests vouchers, and credit card balances

• Email correspondence between us, the airlines and hotels.

• Processing invoices to bill airlines for payment to hotels.

Night Auditor Supervisor

Country Inns & Suites-Hoffman Estates, IL

June 2018 to February 2019

• Checking guests in and out, Running audits and balancing accounts

• Assuring lobby and desk area was clean and professional looking

• Tending to coffee and refreshments station throughout the night, also preparing breakfast for guests

in the morning.

QA Analyst

Tribus Services-Carol Stream, IL

May 2018 to July 2018

• Auditing and monitoring Nicor Gas meter installers making sure that all work is completed safely and

correctly.• Making routes throughout different neighborhoods following the Field Logic and Sensus programs.

Closing/Claim Settlement Specialist

Elgin Volkswagen-VWGOA-Elgin, IL

December 2016 to March 2018

• Closing case files through the Buyback agreement of GOA guidelines.

• Data Entry, self paced assignments, Billing, customer support/service, organizing/handling confidential

information, photographing vehicles.

Education

Bachelor's in Hospitality Management

Youngstown State University - Youngstown, OH

August 2013 to December 2013

High School Diploma in General Studies

Streamwood High School - Streamwood, IL

August 2009 to May 2013

Skills

• Office Management (2 years)

• Guest relations

• Adobe (2 years)

• Google Docs (5 years)

• Microsoft Excel (3 years)

• Accounts Payable (2 years)

• Filing (6 years)

• Microsoft Outlook (1 year)

• Accounting (2 years)

• General Ledger Accounting

• Powerpoint (4 years)

• Financial Statement Preparation

• Data Entry (3 years)

• Night Audit

• Data analytics (1 year)

• Supervising Experience (3 years)

• Accounts Receivable (2 years)

• Guest services

• QA (Less than 1 year)

• Money Management (5 years)

• Account Reconciliation (2 years)

• Account Management (3 years)• QuickBooks

• Microsoft Dynamics GP (3 years)

• Typing (4 years)

• Order fulfillment (2 years)

• Microsoft Office (1 year)

• General Ledger Reconciliation

• Financial Report Writing

• Oracle (1 year)

• Customer Service Skills (5 years)

• Microsoft Powerpoint

• Communications (1 year)

• Hospitality

• Microsoft Word (5 years)

• Bank Reconciliation

• Auditing (2 years)

• Zendesk (2 years)

• Technical Support

Certifications and Licenses

Medical Billing & Coding

December 2024 to Present

Medical billing and coding is the process where healthcare professionals convert patient care details into

alphanumeric codes. These codes encompass diagnoses, treatments, procedures, and even equipment

used during care.

IBM Data Analyst Professional Certificate

February 2024 to Present

Key Fundamentals of Data Analytics with basic skills in Big Data, Engineering and Scientific Analytics

ITIL Certification

October 2022 to Present

Knowledgeable of the fundamentals of Information Technology

Midwest Energy Association Badge

May 2018 to Present

Authorized to work safety and securely with all utility companies.

Certified Notary Public

March 2025 to March 2029Additional Information

Career experiences in Account Management, Billing, and Customer Support. Exceptional Data Entry

skills and supervising knowledge. Extensive interaction with consumers remotely as well as face to

face.